Muhammad Ahmer Siddiqui

Muhammad Ahmer Siddiqui serves as a Call Center Manager at Muller & Phipps Pakistan (Private) Limited since April 2023. Prior experience includes a position as Team Lead for the iNovo and Novo Delivery Team at HRfirst working for Novo Nordisk from January 2019 to April 2023, and Supervisor of Operations & Client Management Services at ibex. connect from January 2013 to January 2019, where responsibilities encompassed managing multiple domestic programs and ensuring contact center performance for clients such as the National Bank of Pakistan. Earlier roles at ibex. connect included Supervisor Operations in financial institutions, where Muhammad ensured KPI compliance and exceptional customer service, along with a position as Quality Assurance Executive to monitor service quality. Career beginnings include customer service roles at IBEX | Global and Warid Telecom. Muhammad holds a Bachelors of Commerce in Business Administration, Management and Operations from Govt. College of Commerce & Economics and an Intermediate of Commerce from Govt. Islamia College of Commerce & Economics. Early education was completed at St Pauls English High School.