Business Product Owner Debt Collections

Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. Multitude’s business units are consumer banking (Ferratum), business banking (CapitalBox) and wholesale banking (Multitude Bank).

Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 212 million euros in 2022. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol 'FRU'. 

As a global thinking company, we are proud of our diversity and currently employ people from over 40 different nationalities and walks of life. We support employee interests, hobbies, and goals both inside and outside of Multitude because we understand that happy people make happy employees.

The Business Product Owner (BPO) for Debt Collections will play a pivotal role in defining and delivering the product strategy and roadmap for the company’s debt collection offerings. This position requires a deep understanding of debt collection processes, regulatory requirements, and customer needs. The BPO will work closely with cross-functional teams including IT, operations, compliance, and sales to ensure that products are developed and launched effectively.

Key Responsibilities:

Product Strategy and Roadmap:

• Develop and own the product vision and strategy for the debt collections segment.
• Create and maintain a product roadmap that aligns with business goals, customer needs, and market trends.
• Prioritize product features and enhancements based on business value, customer impact, and feasibility.

Stakeholder Collaboration:

• Act as the primary liaison between business stakeholders, including operations, compliance, and IT teams, to ensure alignment on product objectives and delivery timelines.
• Collaborate with sales and marketing teams to develop go-to-market strategies and support sales efforts with product expertise.

Product Development:

• Define product requirements and user stories, ensuring they are clear, concise, and aligned with the overall product strategy.
• Work closely with development teams to ensure timely delivery of product features and improvements.
• Lead the sprint planning and backlog grooming sessions, ensuring that the development team understands the priorities and deliverables.

Regulatory Compliance:

• Ensure that all product features and processes comply with relevant debt collection regulations and industry standards.
• Work closely with the compliance team to identify potential risks and implement appropriate mitigation strategies.

Customer Experience:

• Conduct market research and gather customer feedback to inform product decisions and enhancements.
• Monitor and analyze product performance metrics, customer satisfaction, and competitive landscape to identify areas for improvement.

Project Management:

• Manage the end-to-end product lifecycle, from concept to launch, ensuring on-time delivery and within budget.
• Coordinate with internal teams to manage product releases, ensuring that all aspects of the product are ready for market.

Reporting and Analytics:

• Track and report on product performance, including key performance indicators (KPIs), return on investment (ROI), and customer satisfaction metrics.

• Use data-driven insights to make informed decisions and adjustments to the product strategy.

Skills & Qualifications:

• Bachelor’s degree in Business, Finance, or a related field. MBA or advanced degree is a plus.

• Minimum of 5-7 years of experience in product management, with a focus on debt collections or financial services.

• Proven experience in developing and launching successful products in the debt collection industry.

• Strong understanding of debt collection processes, regulations, and industry trends.

• Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.

• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

• Proficiency in project management tools (e.g., Jira, Trello) and product management software (e.g., Aha!, Productboard).

• Ability to manage multiple projects and priorities in a fast-paced environment.

• Strong leadership skills, with a track record of managing cross-functional teams.

Key Competencies:

• Strategic Thinking

• Customer-Centric Approach

• Results-Oriented

• Adaptability and Flexibility

• Leadership and Team Collaboration

Additional Requirements:

• Familiarity with debt collection software and technologies.

• Knowledge of industry regulations and compliance standards related to debt collections.

• Ability to travel as required.

We offer:

• Company share matching program.

• Access to LinkedIn learning with over 8000 courses.

• Possibility to work from home and from the office.

• Working in a fast-growing international finance company.

• Opportunities for growth, the realization of own ideas and further training.

• Friendly atmosphere and supportive team.

This job description outlines the primary responsibilities and qualifications for the role of Business Product Owner for Debt Collections. The ideal candidate will be a strategic thinker with a strong understanding of the debt collection industry and a proven ability to lead product initiatives from concept to market.

The salary range for this position starts from 4000 EUR gross per month, depending on experience.

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