IT Service Operations Specialist

Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. Multitude’s business units are consumer banking (Ferratum), business banking (CapitalBox) and wholesale banking (Multitude Bank).

Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 212 million euros in 2022. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol 'FRU'. 

We’re looking for a new colleague to join our IT team in Bratislava, Slovakia, to support our IT Service Operations. This is a great entry-level opportunity to trigger your career in IT!

Responsibilities:

• Handle internal IT incidents and requests received via email, phone, or service desk application

• Incident logging through the service desk application, gathering required information and managing/prioritizing workload, escalations

• Ensuring that SLAs are met and correctly set

• Support for internal users, troubleshooting, coordination and follow ups, security and access management, IT inventory management

• Provide feedback on open issues to involved parties, status updates, monitor ticket validation and closure

• Monitoring IT environment and services using sophisticated monitoring tools

Expected skills and experience:

• Fluent English both written and spoken (interview will be held in English)

• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly (our internal clients are business users, technical specialists and managers)

• Excellent problem solving skills

• Quick learner willing to improve his/her skills continuously

• Well organized person able to handle various tasks as the same time

Nice to have:

• Experience in service desk/helpdesk environment

• Experience with issue tracking/service desks tools

• Knowledge of Windows environment and basic administration (Active directory, software installations, remote desktop assistance)

We offer:

• Job opportunity in a fast-growing, international fintech company with a lot of new ideas

• Great working environment supporting technological innovation

• Access to LinkedIn learning with over 8000 courses

• Possibility to work from home and the office

• 4 sick days a year

• Gym in the office and additional sporting options via MultiSport card

• Healthy snacks and fresh fruits in the office as well as other office entertainment

• Your assigned business laptop available for your free personal use, after the 5th-year equipment renewal policy

• Complimentary professional psychological counselling services dedicated to promoting the overall well-being and mental health of our valued employees

• Share purchase matching program up to 5% of your annual gross salary in each round (total of 10%of annual gross salary), currently offered bi-annually with matching 1:1 with a vesting period of 2 years from purchase

• Opportunities for growth, the realization of one's ideas, and further training

• We support trainings, certifications, and development internally and externally with individual approach based on your needs and requests.

The starting salary is 1300 EUR gross monthly but will be higher if you are a senior candidate. Our final offer to you will be set up fairly, considering your skills and experience.

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