Jacob Kramer

Jacob Kramer is an accomplished professional with extensive experience in customer success and business development, currently serving as Global Director of Customer Success at Multiverse. Since joining Multiverse in September 2021, Jacob has led high-performing teams across the US, enhancing customer retention and growth for commercial and enterprise clients. Prior roles at Segment and Google included managing strategic accounts, developing customer-centric initiatives, and driving sales growth across diverse markets. Jacob's academic background includes a Master of Science from King's College London and a Bachelor of Arts from The Johns Hopkins University, providing a strong foundation in development studies and political science.