Ahmed Magallanes I.

Ahmed Magallanes I. has had a diverse range of work experience. Ahmed Magallanes started their career in 2013 as a News Producer Intern at Fujisankei Communications International, where they gained insight into news producing and editing. Ahmed Magallanes then worked as a Business Development Assistant for a month-long project at Big Gig Media, assisting with Japanese translation and cultural coaching.

In 2014, Ahmed joined Apple as a Specialist, providing technical solutions to customers and handling a significant amount of transactions. Ahmed Magallanes also identified potential business customers and facilitated business introductions.

Following that, Ahmed worked as a Technical Customer Service Representative at Sugatsune Kogyo Co., Ltd., where they provided support to clients using automated call distribution software and recommended products for various projects.

Ahmed then joined WorldRemit as a Customer Service Representative, resolving customer enquiries around remittances and payments in multiple languages.

After that, they joined Feefo as an Onboarding Executive, guiding newly signed up merchants through the onboarding process and delivering webinars on using their new accounts.

In 2017, Ahmed worked at PatSnap as a Content Specialist, creating content to drive inbound engagement and conducting in-depth research for impactful copy. Ahmed Magallanes also created video guides and edited webinar and launch videos using Adobe Creative Suite.

From 2019 to 2021, Ahmed worked at Dext as a Customer Education Specialist, producing educational content for customers, supporting onboarding, and managing live training webinars.

In 2021, they joined Timely as a Customer Support Specialist, contributing to customer support efforts.

Most recently, Ahmed is employed at Mural as a Customer Support Representative, where they answer customer inquiries, uses communication tools and platforms to resolve technical issues, and liaises with developers and product managers for bug fixes. Ahmed Magallanes also handles financial inquiries and provides input on product releases and tests.

Ahmed Magallanes I began their education at Ernest Bevin College in 1996 and completed their General Certificate of Secondary Education (GCSE) in 2001, earning 10 GCSEs. Ahmed Magallanes then attended John Ruskin College from 2002 to 2004 and obtained A Levels in English Literature, General Studies, and Media Studies.

In 2004, Ahmed enrolled at Oxford Brookes University, where they pursued a Bachelor of Arts (BA) degree in Politics with Japanese. Ahmed Magallanes studied at Oxford Brookes University for five years, graduating in 2009.

During their time at Oxford Brookes University, Ahmed also attended Kansai Gaidai University for a year from 2006 to 2007, specializing in Asian Studies.

After completing their degree, Ahmed acquired the Benedix Certificate in Banking and Finance, endorsed by the SII, from Benedix in May 2009.