Lada Gorlenko

Lada Gorlenko is a seasoned professional with extensive experience in research, user experience, and strategy. Currently, Lada works as a Senior Director at MURAL, leading a team in supporting the company's growth and retention by carrying out discovery, experience mapping, and experience architecture for strategic initiatives. Before joining MURAL, Lada served as the Lead Curator and Head of Program at Rosenfeld Media for six years, where they organized conferences focused on enterprise UX. Lada also held the position of Director of Experience Research at Smartsheet, where they played a crucial role in shaping the company's customer experience vision and fostering a culture of customer obsession. In addition, Lada co-founded Everlime Consulting, an organizational development firm that provides coaching and training to business leaders on customer-focused innovation. Prior to that, they worked at Artefact as an Insights and Strategy Director, working with various clients to develop customer engagement and user experience strategies. Lada began their career at Microsoft, where they held positions as a Senior User Experience Manager and Head of User Research, driving the development of innovative user experiences for cloud and communications products. Before joining Microsoft, Lada worked as a User Experience Consultant at IBM, leading consulting engagements with diverse customers. Overall, Lada's extensive experience showcases their expertise in research, strategy, and user experience, making their a valuable asset to any organization.

Lada Gorlenko has a Master of Science (MS) degree in Cognitive Science from the University of Birmingham. Additionally, they hold a B.Sc./M.Sc. degree in Social & Organizational Psychology from V. N. Karazin Kharkiv National University. The exact start and end years for both degrees are not provided.