Paul Tinsley

Paul Tinsley is a seasoned professional in customer service management with extensive experience across notable companies in the outdoor apparel industry. Currently serving as the Manager of Customer Experience at Mustang Survival, Paul previously held senior roles at Provincial Health Services Authority and STORMTECH Performance Apparel, where responsibilities included directing customer service operations and leading strategic initiatives. Over two decades at Arc'teryx Equipment, Paul advanced from Dealer Service Supervisor to Senior Manager of Global Customer Service, successfully scaling service teams while enhancing customer experience support. Early career experience at Patagonia laid the foundation for a robust understanding of quality product delivery and customer engagement. Paul holds a Bachelor of Arts in Geography with a focus on Geomorphology from California State University, Northridge.