Heather Burns

Heather has a long history of creating exceptional customer experiences, whether it be guiding sea kayaking tours or leading the Customer Experience team and helping customers to share their voice with Mystery.org! Prior to joining Mystery.org, Heather spent 10 years growing the Customer Engagement and Insights team at SurveyMonkey. With a BA in Educational Theory from Bennington College, she is thrilled to have a role that combines her love of delighting customers and her passion for education.