Rachel Sirrell

Rachel Sirrell has extensive work experience in various roles related to customer care, training, and management. Rachel has worked as a Team Lead for Customer Care Learning and Development at mytheresa.com since 2022, where they are responsible for maintaining service quality and efficiency, while also improving the overall customer experience through the development and implementation of various programs and initiatives. Prior to this, they worked as a Training and Development Manager at mytheresa.com from 2020 to 2022.

Before joining mytheresa.com, Rachel worked at Costa Coffee from 2013 to 2019, where they held multiple positions including New Store Openings Manager, Regional Support Manager, and Retail Manager. In these roles, they ensured smooth store openings, supported store managers in various processes, managed teams, and handled operational duties such as recruitment, budgeting, and customer service. Rachel demonstrated strong communication, problem-solving, and organizational skills throughout their work experience.

Rachel Sirrell earned a Bachelor of Science (B.Sc.) degree in Marine Biology from Swansea University from 2005 to 2008. Rachel also studied Spanish Conversation at Tycoch Gower College, Swansea from 2012 to 2014. In terms of language learning, Rachel attended Evolanguage from 2019 to 2020 to study German and later Deutsch Akademie in 2020 for further German language studies. Additionally, they have obtained various certifications, including open water diving, a driving license, and grade 5 flute. Rachel has also completed several professional development courses through LinkedIn, such as coaching new hires and improving judgment for better decision-making.