Graham Cowen

Graham Cowen has more than 30 years of work experience in various roles within the technology and customer support industry. Graham most recently served as the Senior Director of Customer Success at N-able since October 2020. Prior to that, they held positions at You.i TV, where they were the Director of Technical Support and Customer Success, and also worked as a Consultant. At You.i TV, Cowen established and led the Customer Success and Technical Support functions, delivering high levels of customer engagement and satisfaction. Graham also played a key role in minimizing license churn and maximizing Support margin and ARR. Before joining You.i TV, Cowen was the Director of Operations at Deltek ConceptShare, where they led the Customer Care and Technical Support functions and delivered high customer retention and growth. Additionally, Cowen has experience as the President and Creative Director of Altblu, where they managed a boutique interior design studio and surpassed revenue targets while maintaining customer satisfaction. Prior to that, they held various roles at Adobe Systems, including leading large-scale vendor transitions and managing support and customer care functions in North America and EMEA regions. Cowen began their career as a Software Support Specialist at Scotbyte Computers and has held technical support and software development roles at various organizations. Overall, they have a strong background in customer success, technical support, and operations management.

Graham Cowen completed a Diploma in Chemistry from Napier College between 1983 and 1985, followed by a Diploma in Engineering Physics/Applied Physics from the same college between 1985 and 1987.