Ashraf Helmy

Ashraf Helmy currently serves as the Head of Solutions Center - CX at the National Bank of Kuwait, a position held since June 2024. Prior to this role, Ashraf was with valU from August 2022 to October 2024, where responsibilities included Head of Customer Experience and Integrated Operations Program Manager. Ashraf also held the position of Live Operations Manager at Trella between November 2021 and August 2022. Ashraf’s tenure at Uber from November 2016 to January 2022 included various roles such as Enablement Manager (Interim) and Quality Assurance Team Lead, where key achievements involved managing operations and leading quality assurance initiatives across multiple regions. Earlier experience includes a freelance translator role at ArabicPost from April 2016 to March 2019. Ashraf earned a Bachelor's degree in Petroleum Engineering from the Faculty of Petroleum and Mining Engineering at Suez University between 2009 and 2014.