Kylee McCarthy

Kylee McCarthy has a diverse work experience spanning different industries. Kylee started their career as a Service Coordinator at Meijer in 2011, where they supervised a team and ensured excellent customer service. In 2013, they worked as a Direct Care Professional at Renaissance Community Homes, providing quality care to psychiatric residents.

Kylee then joined Teleperformance in 2014 as a Member Service Representative, where they provided excellent customer service and performed data entry tasks. Later that year, they became an Assistant Store Manager at Dollar General, assisting with store operations and staff management.

In 2015, Kylee joined National Benefit Services, LLC as a Benefits Specialist, where they provided customer service and performed data entry and claims processing tasks. Kylee quickly advanced in the company and became an Assistant Account Manager, automating their job responsibilities using VB macros, API web services, and JavaScript.

Kylee further enhanced their technical skills and became an Information Systems Analyst, leading small teams in designing and implementing web applications. In their most recent role as the Director of Technology Operations at National Benefit Services, LLC, they acted as a liaison between the Technical Project Management team and other departments, managed technology projects, and maintained standard operating procedures.

Overall, Kylee has demonstrated a strong work ethic, adaptability, and continuous learning in their various roles.

Kylee McCarthy has a Bachelor of Science degree in Marketing/Marketing Management, General from Western Governors University, which they obtained from 2015 to 2020. Before that, they attended Jackson College from 2010 to 2013, where they acquired miscellaneous credits in General Studies. Currently, Kylee is pursuing a Master of Science degree in Computer/Information Technology Administration and Management at Western Governors University, with an expected completion in 2022.