Carletta F.

Carletta F. is a seasoned professional with extensive experience in operations and customer support, currently serving as a Senior Operations Representative at NCQA since January 2014. In this role, Carletta F. interprets organizational regulations and guidelines, fostering customer loyalty and managing critical relationships. Previous positions include Operations Analyst and Senior Customer Support Specialist, where responsibilities involved making informed decisions to enhance customer satisfaction and address complex technical issues. Additionally, Carletta F. is the Director of Administration for Beta Iota Iota Beta Sorority since March 2021. Carletta F. holds a Bachelor of Business Administration in Management and Operations from the University of Maryland Global Campus, completed in December 2021.