National Council of State Boards of Nursing (NCSBN)
Derrick L. Webb, holding a Master of Science in Management and Organizational Behavior from Benedictine University and a Bachelor of Arts in Hotel, Restaurant, and Travel Administration from Southern Illinois University, currently serves as Customer Experience Manager at the National Council of State Boards of Nursing, leading a team of 10 to enhance exam registration and licensing processes. Previously, Derrick held several leadership positions, including Section Manager III at Enova International, overseeing a 27-member team within the Small Business Unit, and Contact Center Supervisor at Advocate Health Care, managing 18 direct reports to improve patient care experiences. Derrick's extensive experience also includes roles at Allstate, where responsibilities ranged from supervising teams in claims and customer service to managing workflow and talent development initiatives.
National Council of State Boards of Nursing (NCSBN)
The purpose of NCSBN is to provide an organization through which boards of nursing act and counsel together on matters of common interest and concern affecting the public health, safety and welfare, including the development of licensing examinations in nursing. NCSBN's programs and services include developing the NCLEX-RN and NCLEX-PN examinations, performing policy analysis and promoting uniformity in relationship to the regulation of nursing practice, disseminating data related to the licensure of nurses, conducting research pertinent to NCSBN's purpose, and serving as a forum for information exchange for members.