Eloïse Schuchard

Eloïse Schuchard is a seasoned professional in customer care and digital marketing, currently serving as the Global Customer Care Manager at The Kooples since January 2025. Previous roles include Customer Care Project Manager at SANDRO, where responsibilities encompassed managing a contact center team across Europe, ensuring process uniformity, and launching innovative digital projects to enhance customer experience. Eloïse's effective leadership in customer care initiatives led to recognition in the top 50 relational brands in 2024 by QualiWeb. Additional experience includes remote sales management at Téléshopping and digital customer care coordination at MARIONNAUD. Eloïse holds a Master's degree in Digital Marketing from IPAG Business School and multiple degrees in law from CY Cergy Paris Université.