Tim Connolly is an experienced customer service professional with a strong background in supporting high-stakes environments and providing exceptional service. Currently serving as a Customer Experience Specialist II at the National Council of State Boards of Nursing since August 2017, Tim ensures the fair and secure administration of NCLEX examinations while managing escalated customer service issues for candidates. Previously, Tim held positions at Amazon as a Virtual Customer Service Associate, and at AdGooroo as a Customer Success Manager, focusing on client training and retention. Other roles include client services in the healthcare sector, creative content production in media, and banking customer support. Tim is pursuing an MBA at the Jack Welch Management Institute and holds a BA in Marketing from Columbia College Chicago.