Tofayel Ahmed

Tofayel Ahmed is an experienced Salesforce Administrator currently employed at National Express LTD since April 2022, responsible for developing and maintaining the CRM system in both Service Cloud and Sales Cloud. Prior to this role, Tofayel served as a Salesforce Administrator at BCA UK and Nura Cloud Services Ltd, where responsibilities included collaborating with teams to enhance CRM systems and providing offboarding support post-implementation. Tofayel's career also includes positions as Substitute Teacher, Sales Assistant, and Customer Service Representative, alongside a role as Business Partner at Cafe Roseleaf, where marketing strategies were maintained and staff were recruited. Additionally, Tofayel held the position of Human Resources Administrator at S4G Security Solutions and completed a summer internship at Standard Bank Limited. Education includes certification as a Salesforce Administrator through Trailhead and a Bachelor of Business Administration from Leading University in Sylhet, Bangladesh.