Elana Riback

Elana Riback is a seasoned customer experience and sales professional with extensive experience in customer engagement and service across various industries. Currently serving as a Customer Experience Representative at the National Federation of Independent Business since August 2017, Elana enhances member interactions and promotes engagement. As an Event Specialist with Advantage Sales and Marketing, Elana fosters brand awareness through direct consumer engagement. Previous roles include customer service positions at Leads Zoom and senior-level roles in credit counseling and debt negotiation. Elana's background also includes pharmaceutical sales and management in the hospitality sector, with a strong educational foundation in management and English from the University of Phoenix and University of Maryland, respectively.