James Thomas

Vp, Customer Experience at National Safety Apparel, Inc.

James Thomas has a diverse work experience spanning several companies. James started their career in 2004 as an Inside Sales Representative at Invacare Corporation. James later became the Manager of Inside Sales & Marketing, where they focused on sales process improvement and talent development, resulting in a 30% increase in customer contacts. James also held the role of Manager of Sales and Customer Service at The Aftermarket Group, where they successfully grew market share among existing customers and developed new sales. In 2017, James joined Taylor Corporation as the Director of Inside Sales. During their time there, they held various roles and most recently served as the VP of Customer Experience. In this role, they led the adoption of a "Customer-First" culture. Now, in 2022, they have joined National Safety Apparel as the VP of Customer Experience.

James Thomas has a Bachelor of Arts degree in Business Management from Malone University. James also has a certification in Foundations of Project Management from Baldwin Wallace University. No specific information about the start and end years or the month and year of obtaining the certification is provided.

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Timeline

  • Vp, Customer Experience

    August, 2022 - present