Michelle Serrano

Michelle Serrano has a diverse work experience, starting in 2014 as an Administrative Assistant at Michael G Hines an Accountancy Corporation. In 2015, they joined Marriott International and held various roles, including Human Resources Manager at Palace Hotel and Human Resources Business Partner at Gaylord Opryland Resort & Convention Center. In 2017, they became the Human Resources Manager at Gaylord Opryland Resort & Convention Center, where they collaborated with the General Manager and implemented HR initiatives. Michelle left Marriott International in 2020 to become the Vice President of People Operations at Nation's. Prior to that, they worked as an Aquatics Instructor at South Bay Aquatics from 2012 to 2016, and as a Guest Services Representative at Courtyard Long Beach Downtown from 2015 to 2016. Overall, Michelle Serrano has extensive experience in human resources and has held positions of increasing responsibility throughout their career.

Michelle Serrano completed their education as follows:

- From 2014 to 2016, they attended California State University, Long Beach and received a Bachelor of Science (B.S.) degree in Business Administration and Management, General.

- From 2012 to 2014, they attended El Camino College and earned an Associate's degree in Business Administration and Management, General.

- From 2008 to 2012, they graduated from Redondo Union High School with a High School Diploma.

- Additionally, in 2017, they obtained several certifications including Crucial Conversations, Foundations of Leadership, and Train the Trainer from Marriott International. In 2015, they obtained a Certificate of Proficiency in Grammar and Essential Mechanics of Business Communication from California State University, Long Beach.