Mimosa Griffiths

Mimosa Griffiths has a diverse work experience spanning multiple roles and companies. Mimosa started their career at Hampshire County Council in 2013 as an Operations Analyst and later became a Resource Planning Manager, where they used their strong analytical skills to shape the workforce to meet the organization's needs. In 2018, they joined Vonage as a Professional Services Consultant, providing consultancy and developing integrated solutions to meet customer needs. Mimosa then progressed to the role of Senior Professional Services Consultant, delivering fully integrated customer journey solutions and supporting customers to become proficient in Vonage Cloud Contact Centre solution. In 2021, they transitioned to the role of Customer Success Manager at Vonage, before moving to Natterbox in 2023 as a Certified Senior Customer Success Manager.

Mimosa Griffiths began their education history by obtaining a Salesforce Certified Administrator degree from Trailhead by Salesforce in the year 2019, which they completed in 2020. Prior to that, they pursued Resource Planning at Ulster University from 2013 to 2014. In 2011 and 2012, they attended Fareham College, where they focused on Microsoft Office. Additionally, they have obtained several certifications, including Conversational Commerce Foundation, Effective Communication Foundation, VBC Foundation, Video API Foundation, Voice API Foundation, Verify API Foundation, Vonage AI Foundation, Certified Customer Success Manager (CCSM) Level 2, Customer Experience: Journey Mapping, Agile Requirements Foundations, Business Analysis Foundations, and Certified Customer Success Manager (CCSM) Level 1, from various institutions like Vonage, SuccessHACKER, and LinkedIn, spanning from 2021 to 2023.