Julia Dilecta Dellalibera

Julia Dilecta Dellalibera is a seasoned professional in CRM with extensive experience in both strategic and operational roles. Currently serving as Coordenadora de CRM at Natura &Co since April 2024, Julia previously held senior and analyst positions within the same company from May 2018 to March 2024. Julia's early career included a role as Analista de CRM at Beleza na Web, where responsibilities included email marketing management and customer retention strategies, and as Consultora de Produtos, focusing on client consultations and post-sale analysis in the beauty and cosmetics sector. Additional experience includes a commercial assistant role at Joy Paper Papelaria & Design, managing client relations and product negotiations, and a sales position at Cia. Hering. Julia holds a degree in Comunicação Social with a focus on Publicidade e Propaganda from Universidade Paulista and completed a certification in Atendimento na Agência de Comunicação from ESPM.