Katie O'Hea

Katie O'Hea possesses extensive experience in the financial services sector, with a focus on fraud management and customer service. Currently serving as Head of Fraud & Complaints at NatWest Group since January 2021, Katie has held various leadership positions including Team Manager for the Corporate Servicing Team and Investigations & Reconciliations Team Manager. Prior to joining NatWest, Katie worked at HSBC from June 2019 to December 2020 as Documentation & Controls Manager and Case Manager. Previous experience includes a role as Private Bank Client Service Executive at Barclays from September 2013 to June 2019, and Account Manager at Annexio Limited for a brief period in 2013. Additionally, Katie was a Relationship Manager at FPS Group from April 2012 to May 2013. Educational background includes studies at St. Ninian's High School.