Ru Hamilton

Ru Hamilton is an experienced leader in customer experience and business transformation, currently serving as the Head of Customer Experience and Journey Coordination at NatWest Group since September 2004. Hamilton has a strong background in optimizing business operating models and has held various senior roles, including Senior Manager of Business Operating Model Design and Head of Transformation, leading significant projects with substantial financial benefits. Previous roles include leadership positions at ICI plc in Europe, where Hamilton successfully enhanced operational performance and profitability in specialty chemicals. Academically, Hamilton holds a Master's from Cranfield School of Management, a Diploma from CIM, and a BEng (Hons) in Chemical Engineering from The University of Manchester.