Abdul H. Green

Associate Vice President-contact Center Excellence at NAVEX

Abdul H. Green, MBA has a diverse work experience that spans several industries. Abdul H. is currently working at NAVEX as the Associate Vice President-Contact Center Excellence, a role they assumed in September 2023. Prior to this, they served as the Senior Director, Contact Center Excellence at NAVEX from July 2021 to September 2023.

Before joining NAVEX, Abdul held various positions at NAVEX Global, where they contributed significantly to the company's learning and development initiatives. From April 2015 to January 2018, they served as the Sr. Manager/Manager, Learning & Development, overseeing training curriculum development, talent development planning, online training, and recruitment efforts for the Contact Center. Abdul also held the roles of Learning and Development Specialist from April 2014 to April 2015, and Operations Supervisor from June 2011 to April 2014 at NAVEX Global.

In addition, Abdul Green worked as a Notary Public at the North Carolina Department of the Secretary of State from April 2010 to September 2023. Abdul H. also gained experience as a Leasing Consultant/Translator at Samson Properties, LLC from August 2010 to July 2014.

Abdul has a passion for education and teaching. Abdul H. served as an English as a Second Language (ESL) Instructor at the Latin American Coalition and F & S International in 2010 and 2008-2009, respectively. Abdul H. also volunteered at the Latin American Coalition in 2007.

Abdul H. Green's work experience demonstrates their expertise in contact center excellence, training and talent development, and public service. Their diverse background and MBA qualification make him a valuable asset in various professional settings.

Abdul H. Green, MBA earned a Master of Business Administration (MBA) degree in Business Administration and Management, General from Queens University of Charlotte from 2013 to 2016. Prior to that, they obtained a Bachelor of Arts degree in English and Spanish from the University of North Carolina at Charlotte from 2001 to 2006. Additionally, Abdul has also obtained a certification in E-Learning Instructional Design from the Association for Talent Development in 2014.

Links

Timeline

  • Associate Vice President-contact Center Excellence

    September, 2023 - present

  • Senior Director, Contact Center Excellence

    July, 2021

  • Sr. Manager/manager, Learning & Development

    April, 2015

  • Learning And Development Specialist

    April, 2014

  • Operations Supervisor

    June, 2011

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