Bailey Bush

Bailey Bush is an experienced Workforce Ops Analyst at Navient since February 2018, specializing in SQL, management of outbound/inbound dialer systems, and agent schedule management. Responsibilities include strategic development and facilitating meetings with VPs and upper management, as well as managing IT ticket systems and utilizing various workforce analysis software such as IEX, Calabrio, and ICBM. Prior experience includes serving as a Customer Service Representative and Development Team Member at Digital Corps from January 2017 to January 2018. Bailey holds a degree from Ball State University, completed in 2018.