Customer Service Operations Team

The Customer Service Operations Team at Navient is dedicated to providing exceptional support to borrowers by addressing inquiries, resolving issues related to student loans, and delivering personalized assistance. This team ensures a smooth customer experience through effective communication, quality assurance, and adherence to best practices while fostering a customer-centric environment. Their diverse roles, ranging from customer service representatives to management, work collaboratively to meet the needs of clients and enhance service efficiency.