Diana Buitrago

Assistant Manager, Credit Card Disputes at Navy Federal Credit Union

Diana Buitrago is an experienced professional currently serving as a Strategy Program Manager for Credit Card Operations at Navy Federal Credit Union since June 2023. Prior to this role, Diana held various positions, including Lead Risk Management Analyst in the Contact Center Risk Office at Navy Federal Credit Union, and served as Portfolio Analytics & Strategy Manager Sr. at PNC, focusing on Retail Lending Quality Assurance from June 2021 to June 2023. Additional experience includes a position as Senior in Enterprise Risk Management at Fannie Mae, where responsibilities encompassed Strategy & Transformation as well as Operational Risk Management. Previous roles at Capital One included Senior Accounting Associate and multiple auditing positions. Diana began their career with an internship at Altria in Procurement. Educational qualifications include a Bachelor's Degree in Accounting & Information Systems from Virginia Tech's Pamplin College of Business.

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Alexandria, United States

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Navy Federal Credit Union

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Navy Federal Credit Union is the world's largest credit union with over 10 million members, over $149 billion in assets and over 23,000 employees. As a credit union, they have members, not customers. At their campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in more than 345 branches, they serve the men and women of the Armed Forces, Department of Defense, veterans and their families.


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10,000+

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