Navy Federal Credit Union
Jessica Lopez-Vasquez has over a decade of experience in technical support and system engineering, currently serving as the ISD System Support Lead III at Navy Federal Credit Union since October 2010. In this role, Jessica acts as a technical subject matter expert for level 2 operational support, focusing on operational stability, efficiency, and system integrity. Previous positions at Navy Federal include System Engineer III and Systems Analyst, where responsibilities encompassed design, implementation, and analysis of technical solutions. Prior experience as a Contact Center Technical Support Specialist at USA Federal Credit Union included providing first-level technical support for various banking systems. Jessica holds a Bachelor's of Science in Management Information Systems from San Diego State University and two associate degrees from Santa Barbara City College.
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Navy Federal Credit Union
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Navy Federal Credit Union is the world's largest credit union with over 10 million members, over $149 billion in assets and over 23,000 employees. As a credit union, they have members, not customers. At their campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in more than 345 branches, they serve the men and women of the Armed Forces, Department of Defense, veterans and their families.