Customer Experience and Engagement
About
The Customer Experience and Engagement team at NBN is dedicated to enhancing the overall experience of customers by developing and implementing user-centered design strategies and effective communication channels. This team collaborates closely with various stakeholders to ensure that customer feedback shapes product offerings and service delivery, ultimately aiming to foster strong relationships and ensure that all Australians can access reliable, high-quality broadband services.
Team members
Anna Perrin
Chief Customer Officer
Dominic Boland
Principal CX Designer
Imogen Waters
Senior Manager, Brand And Cont...
James Hong
Senior UX Designer
Michele Mason
Lead User Experience Designer
Paul Taylor
Employee Comms And Channels Le...
Rob McLellan
Principal CX Designer
Robert Puccio
Manager Customer Communication...
Sian Eddington
Customer Liaison And Pipeline ...
Yaprak Ugur
Senior Manager Employee Commun...