Monika Natalia Jansson

Monika Natalia Jansson has a strong background in IT management and operational excellence. Monika Natalia has held various roles in companies such as NCC, Red Bee Media, Ericsson Broadcast and Media Services, Ericsson, and Elektronikgruppen BK AB. Their experience includes roles such as Head of IT Delivery Excellence, Head of IT Support and Service Management Office, IT Delivery Lead for Service Management Office, Head of Operational Tools and Processes in IT, Senior Improvements and Performance Manager in IT, Global Compliance and Quality Management, Process Excellence Manager in IT, Operational Excellence Manager in IT, Quality and Operational Excellence Manager in the Supply Project Office, and Project Manager in various areas. Throughout their career, Monika has demonstrated their ability to lead and manage teams, drive operational efficiency, and improve customer satisfaction.

Monika Natalia Jansson attended Uppsala University in 2019-2020, focusing on the field of study of Information technology - opportunities and challenges. Previously, they studied Media and Communications Science at Umeå University from 2012 to 2013. Monika has obtained several certifications, including BT Operating model designer from Sofigate (expected in 2023), ITIL4 Foundation in IT Service Management from AXELOS Global Best Practice (2019), Business Architect from Cordial Business Advisers AB (2014), Six Sigma Yellow Belt from Ericsson (2013), ISO9002 Internal Auditor from Intertek (2013), and ITIL V3 Foundation in IT Service Management from AXELOS Global Best Practice (2012).