Guillermo Barrios

Workforce Manager at Nearsol

Guillermo Barrios has a diverse work experience spanning multiple companies. Guillermo began their career in 2010 at Xerox, where they worked as an Analyst in Human Resources for three years. In this role, they handled various HR tasks such as recruitment audits, salary assignments, and documentation management. Guillermo also managed employee benefits and conducted disciplinary processes. During their time at Xerox, they also served as a Workforce Supervisor, providing support to call center operations.

In 2015, Barrios joined C3/CustomerContactChannels, Inc. as a Supervisor of Workforce Management, where they oversaw workforce planning and scheduling for call center operations. Guillermo held this position until 2017.

Later in 2017, Barrios joined Intelenet Global Latinoamérica as part of their Workforce Management team. However, their tenure with the company was short-lived, as they left after several months.

Following their time at Intelenet, Barrios moved to Megapaca, where they held the position of Jefe de Operaciones de Recolección/Gerente de Centro de Monitoreo. In this role, they were responsible for managing operations and monitoring activities until May 2020.

Most recently, Barrios has been employed at Nearsol since May 2020 in the role of Workforce Manager. No specific end date for this role has been provided.

Overall, Guillermo Barrios has a strong background in workforce management, with experience in call center operations, HR, and operations management.

Guillermo Barrios has a background in the field of administration and business management. Guillermo first attended the American School of Management, where they studied general administration and management. It is unclear when they attended this institution or if they obtained a degree.

In 2009, Guillermo enrolled at Universidad Galileo, where they again pursued a degree in general administration and management. Guillermo completed their studies at this institution in 2014, but it is not specified if they earned a degree.

In 2023, Guillermo returned to the American School of Management to obtain a certification in International Managerial Skills and Finance for Decision Making. This certification focused on the field of administration and management.

Overall, Guillermo Barrios has a solid education background in administration and business management, with a mixture of formal education and certification.

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Timeline

  • Workforce Manager

    May, 2020 - present

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