Michellene Moonsamy

Michellene Moonsamy is a seasoned professional in the wealth management sector, currently serving as Divisional Executive - Client Enablement at Nedbank Private Wealth South Africa since October 2021. Prior experience includes a decade at Absa, where Michellene held multiple leadership roles, including Head Client Value Proposition for Wealth Investment Management and Insurance, as well as Head Client Engagement and Experience. Notable achievements include transforming the Relationship Banking client experience to surpass industry benchmarks in Net Promoter Score and Voice of Customer metrics, and designing a comprehensive customer experience measurement framework. Michellene holds a Bachelor of Commerce degree in Information Systems and Banking from the University of KwaZulu-Natal.