Virginia DeYoreo

Virginia DeYoreo has a diverse work experience spanning different roles and responsibilities in various companies.

Virginia began their career at The Key Program in 2007, where they worked as a Community Monitor for almost a year.

In 2008, Virginia joined Thrive Networks, Inc. as a Billing Associate, where they were responsible for quality control of invoices and resolving billing disputes. Virginia also worked with the Director of Client Services to develop processes and reporting for billing disputes and credits issued. Virginia then moved on to become a Product Specialist, handling hardware and software quotes, order management, and license administration for the company's clients. In their subsequent role as Operations and Finance Assistant, they played a crucial role in contract management, revenue reporting, and procurement functions. Virginia later became the Operations Manager, overseeing the operations department and revitalizing operational processes.

In 2016, Virginia joined New England Network Solutions as a Dispatcher, responsible for dispatching and scheduling tasks. Virginia quickly progressed to become the Service Desk Operations Manager, playing a key role in developing and managing the service desk team. Virginia'sresponsibilities included procurement, invoicing, inventory management, and call center management. Currently, they hold the position of Director of Service Desk, leading a team to provide consistent and high-quality outcomes for the company's Managed Service Provider (MSP) clients. Virginia'sresponsibilities include ticket routing, scheduling, cloud services, workstation imaging, and more.

Overall, Virginia DeYoreo has demonstrated their expertise in various aspects of operations, service desk management, procurement, and financial administration throughout their career.

Virginia DeYoreo earned a Bachelor of Science degree in Criminal Justice from Fitchburg State University, where they attended from 2002 to 2007. In addition to their degree, they obtained two additional certifications: "Smart Thinking: Overcoming Complexity" from LinkedIn in June 2021 and "ITIL Foundation Level" from New Horizons Computer Learning Centers in July 2017.