Summer Scaggs

Summer Scaggs is an experienced Enterprise Customer Success Manager currently at NEOGOV since October 2022, where responsibilities include enhancing customer engagement, managing escalations, and ensuring customer satisfaction for a high-value client base. Previously, Summer held similar roles at Navigate360 and also worked as a Customer Success Manager, focusing on customer retention and value maximization. With a diverse background in media management and operations, Summer has demonstrated expertise in negotiating substantial savings, optimizing marketing strategies, and overseeing media buying processes at organizations such as Harbor Freight Tools and VIC Media. Summer's career began in security at the University of Michigan Hospitals and Health Centers and is supported by a Bachelor's degree in Criminal Justice/Safety Studies from Michigan State University.