Dionísio de Ofélio Robate Martinho

Dionísio De Ofélio Robate Martinho started their work experience in 2017 at Vodacom Moçambique. Dionísio'sroles included being a Customer Care Assistant, where they provided prompt customer service and resolved customer queries. Dionísio later became a High Value Customer Care Assistant, responsible for serving corporate and high-consumption individual customers, managing calls, providing technical support, and ensuring customer satisfaction. Martinho then transitioned to the role of Customer Experience Insights and Data Analytics/Reporting Specialist, where they analyzed and interpreted data to improve customer experience and guide decision-making. Dionísio also monitored SIM SWAP requests for anomalies or frauds. In 2023, Martinho joined NeoLife International as a Field Support Officer, focused on providing exceptional service to distributors and building long-term relationships by offering encouragement, motivation, support, and education on essential business tools.

Dionísio De Ofélio Robate Martinho's education history is as follows:

- From 2022 to 2025, Dionísio attended Universidade Eduardo Mondlane, where they pursued a 2nd-year degree in Marketing e Relações Públicas.

- Dionísio also received ongoing training in Atendimento ao Cliente/Call Center/Telemarketing at Vodacom. The duration of this training is not specified.

- In 2017, Dionísio completed a Curso Técnico in Informática e Segurança Eletrônica at Above.

- In 2018, Dionísio participated in ongoing training in Atendimento ao Cliente/Call Center/Telemarketing at Vodacom.

- In 2019, Dionísio pursued an online certification in Fundamentos da Experiência do Cliente from Universidade Tracksale.

- In 2020, Dionísio completed ongoing training in Gestão de Reclamações at Vodacom.

- Dionísio also obtained an online certification in Lidando com a Ira dos Clientes from Hi Academy in 2020.

- Dionísio pursued online certifications from Alura, including Introdução ao SQL com MySQL: manipule e consulte dados in the field of Análise de Dados. The specific duration is not provided.

- Dionísio earned an online certification in Cliente Satisfeito: Relacionamento como Estratégia de Vendas from Hi Academy, but the date is not specified.

- Dionísio also obtained online certifications from Hi Academy in Mapeando a Satisfação do seu Consumidor and Dominando a Essência da Jornada do Consumidor. The dates are not provided.

- Dionísio received an online certification in Decodificando o Consumidor from Hi Academy. The date is not specified.

- Dionísio completed an unspecified course at CPRD (Centro Provincial de Recursos Digitais), although the degree name and field of study are not mentioned.

- From 2015 to 2017, Dionísio attended Instituto de Transportes e Telecomunicações (ITC), where they completed a Curso Técnico Médio in Ciências da Computação e Informática.