Marc Gooch

Marc Gooch has a diverse work experience spanning various roles and companies.

Marc started their career at Comcast in 2002, where they worked as a Customer Account Executive for three years. Marc then progressed to become a Quality Assurance Supervisor before transitioning to a role as a Help Desk Supervisor, where they supervised a team responsible for resolving complex customer issues. Later, they became a Customer Service IP Supervisor, providing guidance and assistance to Customer Account Executives in resolving difficult subscriber problems.

In 2012, Marc joined Shaklee Corporation as a Field Support Supervisor. In this role, they provided leadership to the Field Support Team, driving accountability and improving field development. Marc served as a front-line support manager for 10 account managers, ensuring they received appropriate training and guidance to provide exceptional customer service to Shaklee distributors.

Since 2019, Marc has been working at NeoLife International. Marc initially served as a Sales Support Manager, defining and organizing procedures within the Sales Support organization and guiding front-line leaders. Currently, they hold the position of Director, Field Support, where they deliver a high-quality customer experience in the U.S. and Canada, strengthening field trust and exemplifying NeoLife's values and dedication to their vision and mission.

Overall, Marc Gooch has demonstrated a consistent dedication to delivering exceptional customer support and providing leadership to support teams throughout their career.

Marc Gooch attended Heald College, where they obtained an Associate of Science degree in Business Administration with a focus on Software Technologies. Marc completed their studies in 2005.