Melanie Basso

Melanie Basso has a diverse work experience spanning various roles and industries. Melanie'smost recent role was as a Quality Assurance Engineer II at Net Health, where they created queries and scripts, worked with a development team to create test cases, and assisted in the development of a containerized application using Docker. Prior to that, they worked as a Quality Assurance Engineer I at the same company, collaborating with developers and Product Owners to ensure work met the Definition of Done, completing code reviews, and using their product knowledge to improve pre-Sprint refinement.

Before their roles in quality assurance, Melanie was a Product Support Specialist at Net Health, reviewing cases received from Customer Support, troubleshooting applications, and running SQL scripts. Earlier in their career, they gained experience in customer support roles, first as a Customer Support Specialist and then as a Customer Support Tech II, assisting customers with issues and identifying resolutions.

Melanie also has experience in software development. Melanie worked as a Software Developer Team Lead at PGIP Tech, developing project charters and coding for various programs. Additionally, they have worked in customer service and lead generation roles at Teleperformance, USA and Blue Dog Business Services, respectively.

Prior to PGIP Tech, Melanie held roles at Dane Street, including QA Supervisor and QA Coordinator, where they performed performance reviews, trained team members, and ensured compliance with guidelines. Melanie also worked as a Customer Service Representative II and Customer Service Representative, contacting doctors, setting up referrals, and training new hires.

Early in their career, Melanie worked as a Call Center Representative at Aegis Communications and as a Secretary at Computer Fix of South Florida, Inc.

Melanie Basso's education history begins in 2010 when they enrolled at Indian River State College. Melanie pursued an Associate of Science degree in Information Technology and completed their studies in 2017.

In 2021, Melanie began attending Purdue Global to further their education. Melanie embarked on a Bachelor of Science degree program with a focus on Information Technology - Programming and Software Development. Melanie'sstudies at Purdue Global will last until 2023.

Aside from their formal education, Melanie has also obtained several certifications. In 2022, they received the Robot Framework Test Automation: Level 1 (Selenium) certification from LinkedIn. Additionally, they obtained certifications in Programming Foundations: Fundamentals and Behavior-Driven Development from LinkedIn in September and May 2022, respectively.

Melanie has also achieved noteworthy academic recognition. In May 2022, they were listed on the Chancellor's List at Purdue University Global. Additionally, in the December 2021 term, they earned a spot on the Dean's List.