Tanja Holm

Tanja Holm has diverse work experience in various roles and industries. Tanja is currently working at Netgain AB as a Consultant Manager, where they are involved in business analysis and ServiceNow implementation projects. Tanja also provides presales advisory and service management for existing and potential customers. Tanja is responsible for managing a consultancy team and contributes to internal business development. Prior to this role, they worked at Banqsoft as a Business Unit Manager, where they managed the support unit and was responsible for Incident management and the ServiceNow platform. Tanja also worked as a Senior Service Manager and Interim Team Lead during their tenure at Banqsoft. Before that, Tanja gained experience as a Project Manager and Business Consultant at Banqsoft. In addition to their corporate experience, Tanja has worked as a Consultant at Richard Lewis Communications, where they focused on providing consulting services. Tanja has also held the position of Manager Consulting at Efima Oy, where they worked on various projects related to business process development and IT systems implementation. Tanja's career also includes training in professional coaching through the ACTP program offered by CoachCompanion. Tanja gained experience in coaching by providing pro-bono coaching sessions to international clients. Earlier in their career, Tanja worked as an International Development Manager and Business Development Manager at Pretax/Accountor Group, focusing on business processes and systems. Tanja also gained experience in finance roles at Åbo Akademi University. Overall, Tanja Holm's work experience spans various industries and includes roles in consulting, management, project management, and coaching.

Tanja Holm's education history is as follows:

- Bachelor of Economic Sciences, specializing in Accounting, International Marketing, and International Commercial Law from Åbo Akademi University (2002-2005).

- Master of Arts, specializing in French, Spanish, and Business Studies from Åbo Akademi University (1999-2005).

- Upper secondary school degree from Korsholms Gymnasium (1996-1999).

- Coaching Leadership Training from CoachCompanion (2013).

- Professional Coach, Accredited Coach Training Program (ACTP) from CoachCompanion (2013-present).

- Facilitator for Cross-Cultural Training, International and Intercultural Communication from Richard Lewis Communications (2013).

- French language (C2) from Centre International d'Antibes, France (2003).

- Various supplementary courses (2015), including a Customized ITIL course from Cornerstone.

Additional certifications include:

- ServiceNow Certified Implementation Specialist - Customer Service Management from ServiceNow (2023).

- ServiceNow Certified Implementation Specialist IT Service Management from ServiceNow (2022).

- ITIL® Foundation 4 First Look from LinkedIn (2022).

- Tech Trends from LinkedIn (2022).

- Certified System Administrator from ServiceNow (2022).

- Digital Technologies Case Studies: AI, IOT, Robotics, Blockchain from LinkedIn (2022).

- ITIL Foundation Level from AXELOS Global Best Practice (2020).

- ITIL® 4 Foundation CPD from AXELOS Global Best Practice (2020).

- ServiceNow Fundamentals Course from ServiceNow (2019).

- Up and Running with Visio 2013 from lynda.com (2014).

In addition, Tanja Holm has obtained various certifications related to Microsoft Dynamics implementations and sales, although the specific details such as the institution and dates are not provided.