Stefan Coetsee

Stefan Coetsee is an accomplished customer service professional with extensive experience in management roles across various industries, including logistics and hospitality. Currently serving as Customer Service Manager at Netlogix since May 2023, Stefan has excelled in overseeing customer orders, managing service delivery meetings, and streamlining transport processes. Previously, as Customer Service Manager at New Zealand Couriers, significant achievements included establishing an inbound contact center and reducing staff turnover by 30%. Stefan's prior roles at KiwiRail included managing customer experience and crewing for scenic train services, where innovative strategies improved service quality and employee satisfaction. With a background that includes leadership positions at Heritage & CityLife Hotels and Sofitel, alongside formal education in hotel management, Stefan consistently drives operational improvements and enhances customer experiences.