Heather E.

Heather E. is an experienced professional in the healthcare customer service sector with a career spanning over two decades. Currently serving as a Senior Customer Service Representative at Network Health WI since August 2014, Heather E. excels in training and mentoring staff to ensure optimal customer service and adeptly handles sensitive escalated calls. Heather E. held the position of Benefit Specialist, where responsibilities included maintaining member benefit plan codes and documentation. Prior to this, Heather E. contributed as a Customer Service Representative, effectively responding to inquiries from members and providers. Earlier in the career at Affinity Health System, Heather E. worked as a Patient Registrar, managing patient appointments, registrations, and insurance communications.