Brooke Downey

Brooke Downey is an experienced professional in customer operations and account management, currently serving as Manager of North American Customer Operations at New Balance since May 2021. Prior to this, Brooke held positions including Senior Account Specialist and Account Specialist at New Balance, and Customer Success Associate at WordStream, where a focus on client communication and digital marketing strategy optimization was emphasized. Additional experience includes roles at C-4 Analytics as an Account Coordinator, and various positions at Nichols College, including Summer Orientation Coordinator and Student Ambassador. Brooke holds a Bachelor's degree in Business Administration with a concentration in Marketing from Nichols College, completed in 2019.