Inés Peláez

Inés Peláez currently serves as a Senior Principal Service Designer at New Relic, Inc., with prior roles including Principal and Lead Service Designer. Inés has extensive experience in service design, having worked at Zurich Insurance Company Ltd as Global Service Design Manager and Service Design Lead, contributing to the company's transition toward a human-centric organization. Inés has also lectured on service design and design management at ELISAVA and IED Barcelona and has curated events like the Design is Future congresstival and Barcelona Design Week. Inés holds a Master's degree in Communication and Graphic Design from Elisava School of Design and Engineering, a postgraduate degree in Design Management from Universitat Politècnica de Catalunya, and a bachelor's degree in Industrial Design Engineering from Universidade da Coruña.