Joel Silvestre

Joel Silvestre possesses extensive experience in technical support and operations management within the IT sector. Currently serving as Operations Support Lead at New York Life Insurance Company since August 2017, Joel previously held managerial positions at Datto, Inc., where responsibilities included overseeing technical services and support teams to ensure system reliability and effective issue resolution. Prior roles include Network Administrator at The LCO Group, providing comprehensive support for technical issues, and Helpdesk Support Specialist at the U.S. Department of Veterans Affairs, focusing on user account management and remote troubleshooting. Joel holds a Bachelor's degree in Information Technology from Monroe College, completed in 2010.