Emma Lake

Emma Lake is a Digital Contact Centre Manager at NewDay, with a background in senior management roles in recruitment, healthcare, and customer experience. Prior to their current role, Emma served as a Senior Recruitment Manager at Reed in Partnership and an Assistant Team Leader at The Mid Yorkshire Hospitals NHS Trust. Emma also has experience as a Senior Field Activation Manager at CPM International and as a Customer Experience Leader at Sky. Emma attended St Thomas a Beckett Catholic Comprehensive school. In their current role, Emma is responsible for managing a team of advisors handling inbound calls from customers regarding various queries.