David Croston

Senior executives confront a paradox: they have access to more listening channels than anyone else, but the information that flows to them is often tainted. As a result, leaders are frequently blindsided by problems they never see coming or end up making decisions without all of the facts. It doesn’t need to be this way. At Newlens Research, our unique approach to employee listening can help leaders break out of their information bubbles, engage their people, and hear the unvarnished truth. By guaranteeing employees’ anonymity, we provide them with the psychological safety that frees them to speak openly about the issues at the top of the leadership team’s agenda. Our focused listening studies tap into a workforce’s collective wisdom to identify early signs of danger, unearth opportunities, and capture insights that deliver game-changing solutions. Clients use our research findings to build trust, achieve clarity, start conversations, build consensus, make decisions, and move forward with confidence.