Mark Angelo Santiago

Mark Angelo Santiago has a diverse work experience. Mark Angelo joined Upwork in 2019 as a Data Reporting Analyst. Prior to that, they worked at Nexar Inc. from 2019 as a Support Team Lead and then as a Product Quality Assurance. From 2016 to 2019, they worked at iQor as a Reports Analyst Supervisor and earlier, as a Reports Analyst. Mark Angelo handled voice and non-voice profiles for a Telco (Collection) account and was responsible for consistent and accurate data analysis and responding to business requests. Before that, they worked at Firstsource as an MIS Reporting Analyst and a Relationship Manager from 2013 to 2016. Mark Angelo also has experience as a Consultant at Sutherland Global Services, Technical Support Representative at Stream Global Services, and Consultant at Teleperformance Philippines. Their earliest work experience was at APAC Customer Service as a Retention Specialist from 2009 to 2010, where they dealt with offering suitable services, handling billing concerns, and sales inquiries.

Mark Angelo Santiago pursued their Bachelor of Science degree in Computer Science from 2005 to 2009 at Eastern Samar State University.