Iries Cristy Holanda

Iries Cristy Holanda has extensive experience in workforce management and customer service, currently serving as a Real Time Analyst at NexGen Agency since June 2017. In this role, Iries acts as a key communication point for Team Leaders and Customer Care Representatives, scheduling offline activities to meet service level goals. Prior to this, Iries worked at The Results Companies from October 2010 to June 2017 as a Workforce Local Resource Planner, managing call volume and attendance, producing internal reports, and maintaining employee information. Earlier experience includes a position as a Customer Service Representative, focusing on issue resolution and collaboration with teammates. Iries holds a Bachelor of Science degree in Hotel, Motel, and Restaurant Management from Arellano University, completed in 2000.