NexGen Agency
Iries Cristy Holanda has extensive experience in workforce management and customer service, currently serving as a Real Time Analyst at NexGen Agency since June 2017. In this role, Iries acts as a key communication point for Team Leaders and Customer Care Representatives, scheduling offline activities to meet service level goals. Prior to this, Iries worked at The Results Companies from October 2010 to June 2017 as a Workforce Local Resource Planner, managing call volume and attendance, producing internal reports, and maintaining employee information. Earlier experience includes a position as a Customer Service Representative, focusing on issue resolution and collaboration with teammates. Iries holds a Bachelor of Science degree in Hotel, Motel, and Restaurant Management from Arellano University, completed in 2000.
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NexGen Agency
NexGen Agency is a boutique provider of VIP social customer experience management solutions. The company offers multichannel social contact center solutions including sales, customer care, social media management, technical support, lead generation, and specialized engagement models including proof of concept and pilot program engagements. When you are involved in your business day in and day out, you may not always see things from the outside, the way a customer would. Working with NexGen Agency is a great way to balance your ideas with those of outside perspective. Hiring our agency will bring in a fresh outlook and expertise to develop a robust customer management solution, business development and marketing strategy and an image that resonates throughout all facets of your business. We act as an external customer experience management department, and don’t require much overseeing on your part. Once you update us on your business, goals and objectives, features and roadmap, your custom strategy goes into autopilot mode. From multichannel customer care to social and digital marketing and consulting, we create unique action plans, and start handling all the day-to-day work, leaving business owners to focus on growing their business. When you hire an agency like NexGen, you’re not just hiring a single project manager, copywriter, graphic designer, user interface expert or a brand strategist and ambassador. With an agency relationship, you are getting an entire highly experienced team that will consult with you and become an extension of your company. A complete team to effectively lead your company through the entire customer lifecycle journey.