Austin Henrie

Austin Henrie currently serves as Support Leader at NexHealth since October 2024. Prior experience includes a managerial role overseeing the NXT Upgrades Team at Gainsight, where Austin built and led a team that achieved an impressive average NPS of 65 over eight quarters. Previously, Austin held multiple positions at InsideSales.com from February 2014 to September 2021, including Director of Global Technical Support, where leadership encompassed a team of over 30 technical support professionals, and Manager of PRIME Support, instrumental in launching a premium support offering. Austin also worked as a Senior Technical Account Manager and Enterprise Solution Architect, focusing on software implementation projects, customer success, and product improvements. Educational credentials include a Bachelor of Science in Business: Experience Industries from Brigham Young University, earned between 2009 and 2013.