Anne Nyachomba

Anne Nyachomba is a Customer Experience professional with over 15yrs of championing excellence in service delivery. She has led teams in transforming customer experiences through service design, process re-engineering, the voice of the customer programs, customer journey mapping, and Human-centered design.

Before joining Nexleaf, Anne was a Customer Experience Advisor, and Head of Commercial/Customer success at AJUA, supporting businesses across Africa to bridge the gap between them and their customers using technology. She has undertaken various service design projects across different industries. She also worked at Nairobi Bottlers (Coca-cola), Barclays Bank Kenya (Absa), and First Assurance Ltd.

Anne holds a master’s in Customer Experience and Innovation from IE Business school in Spain, an MBA in Strategic Management from Nairobi University, Kenya, and a Level 7 Diploma in Marketing from the Chartered Institute of Marketing UK.